Log in to see your balance. Not yet joined our savings programme? Read more below.
Updated: 17 October 2022
Bluespresso B.V., with registered office at Ambacht 14, 1511 JZ Oostzaan, is responsible for the processing of personal data as presented in this privacy statement.
Email: [email protected] Address: Ambacht 14, 1511 JZ Oostzaan Chamber of Commerce number: 37136907
Bluespresso B.V. processes your personal data because you use our services and/or because you provide this data to us. Below is an overview of the personal data we process:
- First name and surname - Gender - Date of birth - Place of birth - Address details - Telephone number - E-mail address - IP address - Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone - Location details - Data about your activities on our website - Data about your surfing behaviour across different websites (e.g. because this company is part of an advertising network) - Internet browser and device type
Our website and/or service does not intend to collect data on website visitors who are under 16 years of age, except where. there is consent from the parent or guardian. However, we cannot check whether a visitor is over 16. We therefore advise parents to be involved in their children's online activities to avoid collecting data on children without parental consent. If you believe that we have collected personal data about a minor without such consent, please contact us at [email protected] and we will delete this data.
Bluespresso B.V. processes your personal data for the following purposes: •Processing your payment; •Sending you offers, news and promotions through our newsletter and/or mail; •Conducting the loyalty programme; •Calling or e-mailing you if this is necessary to be able to carry out our services; •Informing you about changes to our services and products; •Offering you the opportunity to create an account; •Delivering goods and services to you; •Bluespresso B.V. analyses your behaviour on the website in order to improve the website and adjust the offer of products and services to your preferences; •Bluespresso B.V. tracks your surfing behaviour on different websites so that we can adjust our products and services to your needs; •Bluespresso B.V. also processes personal data if we are legally obliged to do so, such as data we need for our tax declaration; •Handling complaints and requests for information.
Based on automated processing, Bluespresso B.V. makes decisions about matters that could (significantly) affect individuals. These are decisions made by computer programmes or systems, without a human (e.g. an employee of Bluespresso B.V.) being involved. You have the right not to be subject to a decision based solely on automated processing of your data, including profiling. It must be a decision that has legal consequences for you or otherwise significantly affects you. What all this means is as follows: A 'legal consequence' is a consequence attached by law to facts or actions. For example, the creation of obligations when you enter into a purchase contract with Bluespresso B.V: Bluespresso must deliver the item, you must pay for the item. Delivery and payment are ‘legal consequences’. A 'decision based on automated processing' means that the decision is made without involving humans. An example is a computer's decision based on an algorithm. For example, an automatic decision to grant or decline to grant credit. Such a decision can be made with or without profiling based on all kinds of data. Although you have the right not to be subject to a decision based solely on automated processing of your data, this is allowed if: If automated decision-making is permitted, Bluespresso B.V. will take appropriate measures to protect your rights. This means that Bluespresso B.V. informs you, you have the right to human intervention, you have the right to explain your position and you can challenge the decision. You are also entitled to an explanation of how the decision was made. If you have any questions about this, please contact us. We will not base automated decision-making on special data unless you have given your explicit consent, we have informed you about it, and we have taken appropriate measures to protect your rights and interests.
Bluespresso B.V. does not keep your personal data longer than is strictly necessary to fulfil the purposes for which your data is collected. Account information including your preferences will be kept only as long as you actively use your account. As soon as you have been inactive for 5 years, we will delete your account details under certain conditions. If you have created an account but never ordered, this period is shorter. We keep your order and invoice data (transaction data) for 7 years to comply with statutory retention periods. The same legal retention period of 7 years applies to a credit agreement. You can update your data and change your settings for our services and newsletters in your My Lavazza account. If you change your details, these will be implemented in our databases as soon as possible, but at the latest within 2 weeks. If you terminate your account, we will then delete your data within 4 weeks, unless we are not allowed to do so. After the legal retention period, we will delete or anonymise your data. We will anonymise data if, for example, we still use it for statistical purposes.
Bluespresso B.V. shares your personal data with various third parties as necessary to perform the contract and to comply with any legal obligation. We conclude a processor agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Bluespresso B.V. remains responsible for this processing. In addition, Bluespresso B.V. provides your personal data to other third parties. We only do this with your express consent. - Logistical and operational purposes. Examples include postal processors, parcel deliverers and parties that help us send e-mails - Marketing services for personalising our webshop and showing relevant offers and advertisements on our websites and those of third parties. We use software such as Google Ads and Facebook Business Manager for this purpose. See further § 8. - Analysis services to analyse data about your visit to and use of our shop. We use software such as Google Analytics for this purpose • IT services for maintenance and management of our systems and storage of your data • BKR in the context of BKR assessment and registration • Facilitation of special promotions and/or (co-)execution of client satisfaction surveys • Services in our distribution centre. Such as parties that sort parcels - Regulators, tax authorities and investigative bodies, such as police and prosecutors. Only if we are legally obliged to do so do we provide the necessary data to these parties - For specific purposes, such as handling payments and spread payments, your data is passed on to Bluespresso B.V.
Bluespresso B.V. uses cookies. Cookies are text files that your device or browser stores when you visit our webshop or purchase items. Bluespresso B.V. also uses techniques similar to cookies, such as tracking pixels, flash cookies, Javascripts and tags. We classify these techniques as cookies. Bluespresso B.V. uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. Bluespresso B.V. uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preference settings are remembered. These cookies are also used to make the website work properly and to optimise it. We also place cookies that track your browsing behaviour so that we can offer tailored content and advertisements. On your first visit to our website, you will have been already informed about these cookies and asked your permission to set them. You can opt out of cookies by setting your internet browser to stop storing cookies. In addition, you can also delete any information previously stored via your browser settings. 8.1 Functional cookies - Cookies that ensure our shop is facilitated and functions properly Analytical cookies – With which we can measure and analyse how you use our shop and where we can improve it - We carry out A/B tests, among other things. A/B testing is a method of investigating which is the most efficient of two possibilities. We do this for conversion optimisation of our shop, within newsletters, in advertisements and for other marketing expressions. Classifying websites and newsletters differently can change the conversion rate. Based on an A/B test, we see which layout leads to higher conversion and which does not. 'Conversion' is the conversion of visits to a website to a particular conversion goal. This is expressed as a percentage of site visitors who proceed to the conversion target. The conversion goal is usually an order or payment, but can also be a newsletter subscription or user registration. The same applies to banners and other expressions, such as text in hyperlinks or layout of ads in search engines, for example. - For this purpose, we use third-party software including Google Analytics. We have set up Google Analytics to be privacy-friendly. For example, we have shielded the last two digits of your IP address, so that your privacy is protected as much as possible. This is why it is also called 'privacy friendly'.
8.2 Advertising cookies - We and third parties track your behaviour on our website and those of third parties so that we and third parties can display ads to you that match your interests and you can share information on social media. For this purpose, we use third-party software such as Google Ads - We also use retargeting companies that show personalised ads on other websites to visitors who previously visited our webshop 8.3 Interests and preferences cookies - Cookies that help determine the content of the web pages based on your behaviour. A simple example is that we remember your login preferences so you don't have to enter the same information over and over again 8.4 Social media cookies - Cookies by which we share our shop's content via social media, such as Facebook Read more about our cookie policy here.
You have the right to access, correct or delete your personal data. You can do this yourself via the personal settings of your account. You also have the right to withdraw your possible consent to data processing or object to the processing of your personal data by our company and the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organisation named by you. If you wish to exercise your right to object and/or your right to data portability or have other questions/comments on data processing, please send a specific request to [email protected]. To make sure that the request for access is made by you, we ask that you enclose a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. Bluespresso B.V. will respond to your request as soon as possible, but in any case within four weeks.
Bluespresso B.V. takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you suspect that your data is not properly secured or there are indications of misuse, please contact our client service team or at [email protected].
